Cookies on this website

We use cookies to ensure that we give you the best experience on our website. If you click 'Accept all cookies' we'll assume that you are happy to receive all cookies and you won't see this message again. If you click 'Reject all non-essential cookies' only necessary cookies providing core functionality such as security, network management, and accessibility will be enabled. Click 'Find out more' for information on how to change your cookie settings.

In nowadays supply chains a high logistics service level is required. Controlled order management needs accuracy and transparency in planning the unexpected. Disturbance management assists enterprises within supply networks in the management of unpredictable events, when they have to interact in short time frames with numerous organisations and persons. Therefore this work provides a fast applicable and economical procurable disturbance management solution with the modules communication, knowledge and technology. This is characterised by a reaction model with flexible workflow modules for standard IT products assisted by structured communication and state of the art knowledge management.


Conference paper

Publication Date



141 - 152